Calls

1. From the main screen, go to the dialer search bar, and select the dial pad icon.
2. Enter the number either with your keyboard or using the on-screen dial pad.
3. Click the Call button.

When you receive an incoming call, a pop-up window displays. Click Accept.

Click the red End Call button to hang up.

Click the Pause button while on an active call.

Press the microphone button while on an active call.

When you receive an incoming call, a pop-up window displays. Click Reject.

1. From the main screen, select the Recent tab.
2. Scroll, and select the appropriate record to view call and chat details. 

1. From the main screen, go to the Recent tab.
2. Locate the latest outgoing call.
   • Outgoing calls are marked with a blue icon.
3. Next to it, click the Call Contact button, or double-click the call record.

While on an active call, click the record button.

Audio files are stored in the Midco Softphone folder on your computer. After the call has been disconnected or the recording has stopped, a pop-up window will direct you to the file folder location on your computer.

1. While on an active call, click Add Participant.
2. Use the search bar to select a new participant from your contacts, or dial a number.
3. Press Add.
   
   • Repeat these steps if you’d like to add more conference members.
4. To disconnect your conference call, click the red End Call button.

1. While you’re on an active call, click the Video icon. Wait a few seconds, and your call will show a video feed of your call recipient.
   
   • Note: Your video will only work if your call recipient also has Midco Softphone and if your computer has a compatible webcam.
2. To disconnect your video call, click the red End Call button.

1. While you’re on an active call, click the Transfer icon.
2. Use the search bar to select a new participant from your contacts, or dial a number.
3. Press Transfer Call to complete the transfer between the other parties, and then hang up your own line.