Installation Information

We’ll need building plans and unit and common area information – along with any other pertinent details about your property, such as unit numbering conventions – to scope out our inventory and installation process. To get started, you'll need to provide a few answers that will help us understand the full scope of the installation:  

1. When will you want your Wi-Fi Now services installed?
2. When will it need to be available to use?
3. Please provide building plans, number of units, naming scheme and/or any other unit information. (For example, units on floor 1 are 100-112, floor 2 are 200-212)
4. Who do we contact to discuss a wiring needs assessment?
5. Since our modems will stay in each unit, the modems will be mounted in the unit near an active coaxial jack. On a few occasions, tenants have taken them when they move out – even though we label all equipment as Midco property. Do you foresee this being a problem at your property?
6. We will need a full day or two to install the new modems in each unit. We’ll need access to each unit so we can complete the installation as efficiently as possible. How will you facilitate informing any existing tenants and providing unit access to Midco field technicians? 

After we have received the information we need in Step 1 and have fully scoped out the project, we’ll work with you to set up an installation date. Most of our Wi-Fi Now installations take between one to two days, depending on the number of units in your property. We’ll need access to each unit the day we install the modems – which will most likely be mounted in the main living space. 

Once the installation is complete, we’ll start powering your internet! As part of your implementation, you also have access to our Property Manager Marketing Kit. 

Moving forward, your tenants can contact us for issues with installation or other support need.